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In this final episode of our commission salon business mini-series, Todd and Jen break down how their roles as salon owners have evolved over time—and what it really takes to build a sustainable commission-based business.

From systems and structure to trust, delegation, and team culture, this episode is packed with real-world insight and hard-won lessons. Whether you're just starting or scaling up, this is a must-listen.

🔹 Timestamps + Topics

[00:00 ] - Welcome back & what we covered in parts 1 and 2
[03:00 ] - Jen’s opening take: The first real vacation after 16 years of owning a salon
[05:30 ] - Todd’s opening take: Use AI smartly—but don’t outsource your thinking
[09:45 ] - How our ownership roles have changed over the years
[13:00 ] - Your team determines how far you can go
[14:40 ] - How we got our team to care about cleaning (without nagging)
[16:30 ] - Why simplicity in systems makes them stick
[18:00 ] - Using Slack for communication and why it works
[19:00 ] - How we structure team meetings to inspire, not intimidate
[22:45 ] - Honest self-audits: “Where have we failed you as leaders?”
[24:00 ] - Delegation, creating opportunities, and expanding team roles
[27:00 ] - Station-sharing, working 7 days, and maximizing space without expanding
[30:00 ] - What most salons miss: supporting multiple generations of stylists
[34:30 ] - Why we don’t micromanage KPIs and tailor mentorship to the stylist
[36:00 ] - Taking care of your team holistically (yes, that includes hydration)
[37:00 ] - Final thoughts: You don’t need to have it all figured out
[38:00 ] - Culture is built on your worst days, not your best
[39:00 ] - What to do next: Audit yourself, your systems, and your leadership

💡 Key Takeaways

• You can’t scale alone. Build systems, delegate, and trust your team.
• Meet your staff where they are. This includes their mental health, concerns, and communication preferences.
• Your culture is about the bad days. Stay grounded and lead with intention.
• Commission isn’t outdated. Done right, it offers freedom and structure.
• Everything improves when your team feels valued.

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